Refund and Returns Policy

At Amisa Collection, we are committed to providing our customers with high-quality clothing and a seamless shopping experience. We understand that occasionally, you may need to return or exchange a product, and we want to make this process as straightforward as possible. Please read our Refund and Returns Policy below to understand our guidelines and procedures.

  1. Eligibility for Returns and Refunds:
    • Items must be returned within 30 days of the purchase date.
    • Products must be in their original, unworn, and unused condition with all tags and labels attached.
    • Undergarments, swimwear, and personalized or customized items are not eligible for returns.
  2. Returns and Exchanges:
    • To initiate a return or exchange, please contact our customer service team at [Contact Information].
    • You will be required to provide your order number and reason for the return or exchange.
    • We will provide you with a return authorization, which should be included with your returned items.
  3. Refund Process:
    • Once we receive your return and inspect the items, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow up to 10 business days for the refund to appear in your account.
  4. Exchanges:
    • If you would like to exchange a product, please specify the desired replacement item when contacting our customer service team.
    • We will process the exchange once we receive the returned item and confirm its eligibility.
  5. Return Shipping:
    • Customers are responsible for the cost of return shipping, unless the return is due to a fault in the product or a mistake on our part.
    • We recommend using a trackable shipping method for returns to ensure the safe arrival of your items.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
    • We will arrange for the return and replacement of the item at no additional cost to you.
  7. Store Credit:
    • We also offer the option of store credit as an alternative to a refund. Store credit can be used for future purchases on our website.
  8. Final Sale Items:
    • Some items may be marked as “Final Sale,” and they are not eligible for returns or exchanges.
  9. In-Store Returns:
    • If you made your purchase in one of our physical store locations, please refer to the in-store return policy posted in the specific store.
  10. Policy Updates:
    • Amisa Collection reserves the right to update or modify this refund and returns policy at any time. Please review our policy periodically for any changes.

Our goal is to ensure your satisfaction with your shopping experience at Amisa Collection. If you have any questions or need further assistance, please do not hesitate to contact our customer service team at 9950007437. We are here to assist you and provide exceptional service.

Thank you for choosing Amisa Collection. We appreciate your business and look forward to serving you again in the future.